1.1 This Privacy Policy (“Policy”) sets out the basis which T20 Technology Limited. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our users in accordance with the Applicable privacy laws and regulations (“Privacy Laws”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.
1.2 We take its obligations under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights of all users of ours' products, websites and mobile applications ("Websites") (collectively, the "Services" or the “Game”).
1.3 User means an individual who registers for an account or otherwise uses or accesses the Services through the platform or means provided by us (individually and collectively, "User", "you" or "your");
1.4 We recognize the importance of the personal data you entrust to us and consider it our responsibility to properly manage, protect and process your personal data. This Policy is intended to help you understand：
- When will we collect your personal data;
- What personal data will we collect;
- Cookies
- How we use your personal information;
- How we share, transfer and disclose your personal information;
- Withdrawing your consent;
- Access to and correction of personal data;
- Protection of personal data;
- Accuracy of personal data;
- Retention of personal data;
- Information about children;
- Your rights. (intended to help users residing in the European Union ("EU") understand their applicable data privacy rights that exist under the EU General Data Protection Regulation when using the Services.) - Transfer personal data outside Hong Kong; and
- Revision of the Policy, Dispute Resolution and Contact.
2.1 We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PRIVACY LAWS or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
2.2 We may collect your personal data:
(a) when you register for the Services (including your nominated nickname, or accounts and information we import from your connected social media account (Facebook, Google, etc.) in order to set up your profile, including your name as it appears on your social media profile and your profile picture);
(b) when you log-in as a ‘guest’ in order to use the Services (your nickname);
(c) when you participate in a survey in the Services (in which case we will process the information you provide to us as part of the survey);
(d) when you transact through our Services (if applicable) or with our third party payment service providers authorized by us.
(e) when you link your Account with Your Social Media Accounts (Facebook, Google, etc.) or other external accounts or use other social media functions in accordance with Provider's policies.
(f) when you use our Services, or interact with other users and/or us through our Services. This includes, but is not limited to, the cookies that may be generated when you interact with us.
When registering an account, you must provide complete and accurate information about your name, address, phone, and ID card number (Note: You must ask to present ID card with a copy of ID card of the person registering the account through the system. distributed for the Company to keep, in case there is no ID card or no ID, must write the ID number of the godfather or mother)… These are mandatory requirements, we will base on this information when there are risks. , loss occurs, or to award prizes if you are fortunate enough to receive rewards from products and services provided by the Company. Incomplete or incorrect information will not be considered.
3.1 We will/may collect and use your personal data:
3.2 Data we collect from our partners:
(a) Data we receive if you link a third-party tool with the Service (such as Facebook, Google). If you register as a user of our Services using your social media account (e.g., Facebook, Google, etc.) and link your account to your social media account, we may access information about you that you voluntarily provide to your
social media account provider in accordance with that provider's policies, and we will manage and use such personal data in accordance with this Policy.
(b) Demographic data (such as to determine the coarse location of your Ip address)
(c) Data to fight fraud (such as refund abuse in games or click fraud in advertising)
(d) Data from platforms that the games run on (such as to verify payment)
(e) Data for advertising and analytics purposes, so we can provide you a better Service
5.1 We will/may use the information for the following purposes:
5.1.1 to create your account for the Game in accordance with your request;
5.1.2 Generated username and open id: to store your Game data (including level and progress) with your profile;
5.1.3 To contact or communicate with you by telephone, SMS and/or fax messages, email and/or postal mail or other means to manage and/or administer your relationship with us or your use of our services;
5.1.4 to maintain a record of your transaction history;
5.1.5 to manage, operate, provide and/or administer your use of and/or access to our Services (including, without limitation, your preferences), as well as your relationship and Account with us;
5.1.6 for identification and/or verification; (where applicable)
5.1.7 to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience;
5.1.8 If you enable chat services (audio or text) then we will process such data in order to deliver your messages to other users;
5.1.9 for security and verification purposes; identify and address bugs and assess game function for optimize action;
solve game crashes and optimize compatibility of devices with the game; and to combat users registering for multiple accounts;5.1.10 to allow other users to interact, communicate, or connect with you, including to inform you when another user has sent you a private message or posted a comment for you via the Game or Services;
5.1.11 to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
5.1.12 to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;
5.1.13 to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on us or related corporations or affiliates;
5.1.14 for marketing and, advertising for any marketing activities where permissible under applicable law, and in this regard, to recommend products and/or services relevant to your interests, to send you by various mediums and modes (including email or SMS) of communication marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom We may collaborate or tie up with) that We (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters or marketing materials from us and from our related companies;
5.1.15 other purposes which are permissible under applicable law and which we notify you of at the time of obtaining your consent.
5.2 Such purposes may not be the case because the purposes for which we will collect/may collect, use, disclose or process your personal data depend on the circumstances at hand. However, unless Privacy Laws permit processing of applicable data without your consent, we will notify you of other purposes at the time we obtain your consent.
6.1 Share
We value the protection of your personal information, which is an important basis and part of the products and services we provide to you. We will only collect and use your personal information for the purposes and within the scope of this Policy or as required by law and regulations, and will keep it strictly confidential. In general, we will not share your personal information with any company, organization or individual, except in the following cases:6.2 Transfer
We will not transfer your personal information to any company, organization or individual, except for the following:6.3 Disclosure
We will only disclose your personal information publicly when:6.4 Without Your Prior Consent
In accordance with relevant laws and regulations and national standards, we may share, transfer, and publicly disclose personal information without obtaining your prior authorized consent in the following cases:7.1 The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
7.2 Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within thirty (30) business days of receiving it.
7.3 Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing Services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in Provision 15.4.
7.4 Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under Applicable Laws
8.1 If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
8.2 Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
8.3 We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the Privacy Laws).
9.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, data anonymisation, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, usage of one time password(otp)/2 factor authentication (2fa)/multi-factor authentication (mfa) to secure access, and security review and testing performed regularly.
9.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
11.1 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
11.2 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
12.1 This service is not targeted at children under the age of 13. We do not knowingly collect or maintain personal data or non- personally identifiable information about any person under the age of 13, nor is any part of our website, games or other services targeted at them.
12.2 As a parent or legal guardian, please do not allow any child in your care to submit personal data to us. Please also consult our Terms of Service for more information.
12.3 If personal data of a child under the age of 13 years in your care is disclosed to us, you hereby consent to the processing of the child's personal data and accept and agree to be bound by the terms of this Policy on behalf of the child.
12.4 If you do not in fact consent to the processing of personal data of a child under the age of 13 in your care, please contact our Data Protection Officer. We will close any account used exclusively by such a child and delete and/or delete any personal data submitted by such a child without parental consent, or as otherwise required by applicable law.
13.1 This section (“Your Rights”) applies to users that are located in the European Economic Area only. For user located in other territories, please refer to the privacy clause in this Policy and Terms of Service.
13.2 You have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please email us at info.rzhx3d@gmail.com
13.3 Access. You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your Game account and by contacting info.rzhx3d@gmail.com . If you believe we hold any other personal information about you, please email us at info.rzhx3d@gmail.com
13.4 Portability.
13.4.1 You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent (e.g., certain survey information) or pursuant to our contract with you, as described in the section “How We Use Your Personal Information “You have the right to receive this information in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer that personal information to another party.
13.4.2 If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (e.g., where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property).
13.5 Correction. You have the right to correct any personal information held about you that is inaccurate. You can access the personal information you have made available as part of your account by logging into your Game account. If you believe we hold any other personal information about you and that information is inaccurate, please email us at info.rzhx3d@gmail.com
13.6 Erasure.
13.6.1 You can delete your account, or remove certain personal information, by logging into your Game account. If there is any other personal information you believe we process that you would like us to erase, please email us at info.rzhx3d@gmail.com
13.6.2 You may request that we erase the personal information we hold about you in the following circumstances:
13.6.3 You can also exercise your right to restrict our processing of your personal information (as described below) whilst we consider your request.
13.6.4 We may need to retain personal information if there are valid grounds under data protection laws for us to do so (e.g., for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Game Services and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.
13.7 Restriction of Processing to Storage Only.
13.7.1 You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (e.g., for the defense of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.
13.7.2 You may request we stop processing and just store the personal information we hold about you were:
13.8 Objection. You have the right to object to our processing of personal information about you. We will consider your request in other circumstances as detailed below by emailing us at info.rzhx3d@gmail.com
13.9 Announcements. We may from time to time send you announcements when we consider it necessary to do so (such as when we temporarily suspend Game access for maintenance, or security, privacy, or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.
At T20 TECHNOLOGY, we understand that individuals may occasionally choose to delete their accounts for various reasons. We respect your decision and strive to make the account deletion process as straightforward and transparent as possible. Please review the following policy regarding the deletion of accounts:
14.1 Request for Account Deletion:
Users who wish to delete their accounts must submit a formal request through the designated channels provided by T20 TECHNOLOGY. This may include contacting customer support, submitting a request through our website, or utilizing any other specified method.14.2 Verification of Identity:
For security purposes, we may require users to verify their identity before processing the account deletion request. This helps ensure that only authorized individuals have the ability to delete an account.14.3 Data Backup and Retention:
Prior to deleting an account, users are encouraged to review and download any data or information they wish to retain. Once the account deletion process is initiated, all associated data and information may be permanently removed from our systems. T20 TECHNOLOGY holds no responsibility for data loss incurred due to the deletion of an account.14.4 Impact on Services:
Deleting your account may result in the loss of access to certain services, features, or content provided by T20 TECHNOLOGY. Users should carefully consider the implications before proceeding with the account deletion request.14.5 Third-Party Integrations:
Users who have linked their accounts with third-party services or applications should be aware that account deletion may also affect these integrations. T20 TECHNOLOGY cannot guarantee the continued functionality of such integrations following the deletion of an account.14.6 Confirmation of Deletion:
Upon successful deletion of an account, users will receive confirmation via email or another appropriate method. This confirmation serves as acknowledgment that the account and associated data have been permanently removed from our systems.14.7 Exceptions:
In certain circumstances, T20 TECHNOLOGY reserves the right to deny or postpone account deletion requests. This may include situations where retaining the account information is necessary to comply with legal obligations, resolve disputes, or enforce our terms of service.14.8 Changes to Policy:
15.1 This Policy applies in conjunction with any other Policies, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
15.2 We may revise this Policy from time to time without any prior Policy. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
15.3 This policy and any action related thereto will be governed by the laws of Hong Kong without regard to its conflict of law’s provisions. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with the Arbitration Rules of the Hong Kong International Arbitration Centre ("HKIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Hong Kong. The Tribunal shall consist of 3 arbitrator(s). The language of the arbitration shall be English.
15.4 Contact and complaints. You may contact us if you have any enquiries or feedback on our personal data protection Policy and procedures, or if you wish to make any request, in the following manner: